✦ MY CAREER
A journey in technology,people and impact. Content Quality Assurance (SQA) / SME at Byte Precision (TikTok) — leading policy arbitration, BPO calibration, policy training and Bangladesh market quality performance.
Professional experience
Content Quality Assurance (SQA) / SME Byte Precision Sdn. Bhd. (TikTok) · Kuala Lumpur, Malaysia
Act as SME for Trust & Safety policies and make final decisions on escalated content tickets. Lead policy calibration and targeted training for BPO QA teams. Raised and maintained regional content market accuracy at 99%. Track Bangladesh market KPIs and report quality trends to internal and vendor stakeholders.
Model Optimization Specialist Byte Precision Sdn. Bhd. (TikTok) · Kuala Lumpur, Malaysia
Primary contact for AI model training and data labeling, managing 200+ moderators across 20 teams. Coordinate project scope and delivery with vendors, project managers and project stakeholders. Create project SOPs and train moderators and QA teams on labeling accuracy. Delivered 50+ optimization projects at 99% accuracy, ahead of or within agreed timelines. Align reporting and allocate BDQA resources to prevent discrepancies and coverage gaps.
Quality Assurance Byte Precision Sdn. Bhd. (TikTok) · Kuala Lumpur, Malaysia
Audited 8,000+ moderation decisions monthly for Bangladesh, maintaining 99% quality accuracy. Reduced repeated policy-interpretation errors by 20% over 12 months through analysis and calibration. Authored 15+ SOPs and training manuals, distributed through Absorb LMS. Delivered onboarding with the Internal Training Team and conducted cross-site quality audits. Produced weekly and monthly quality reports for leadership. Improved moderation workflows, increasing team throughput by 15%.
Team Lead / Sales Supervisor AF Industries Sdn. Bhd. · Kuala Lumpur, Malaysia
Led a customer service and sales team of 50 operators. Tracked productivity, effort and time-management KPIs while coaching underperformers. Coordinated daily reporting and supported monthly sales targets. Resolved escalated customer issues through root-cause analysis.
Assistant Engineer Sinha Textile Group · Dhaka, Bangladesh
Operated and maintained a Waukesha gas generator and Atlas Copco ZT-200 compressor. Maintained electrical panels and machinery to support plant power and production uptime. ✦ BACKGROUND & QUALIFICATIONS
Education, credentials and languages. Education B.Sc. in Electrical & Electronics Engineering American International University-Bangladesh (AIUB) Certifications Cisco Certified Network Associate (CCNA) — Routing and Switching Trust & Safety Professional Association (TSPA) — Core Policy Training Languages English — Professional working proficiency Bengali — Native Hindi / Urdu — Conversational Malay — Communicative Academic Project Automated Greenhouse Environment Monitoring & Control System